What payment methods do you accept?
We exclusively accept PayPal as a payment method. This ensures a secure and convenient transaction process for all our customers. Please note that we do not accept personal checks, money orders, bank transfers, debit cards, cash on delivery, or any other forms of payment apart from PayPal.
How secure is my online order?
Your security is of utmost importance to us. To safeguard your payment details during the transaction process, we employ SSL encryption technology. This advanced security measure ensures that your PayPal information is protected from unauthorized access while being transmitted. Additionally, we do not store any of your financial information on our servers, providing you with an extra layer of security and peace of mind when shopping with us.
Can I modify or cancel my order after placing it?
Once an order is submitted, its status may change to accepted or rejected, even after you receive the confirmation. In the event that you need to cancel an order after PayPal authorization has been completed, we will promptly process a refund back to your original PayPal account. However, please be aware that due to the nature of our order processing system, modifications might not always be possible, especially if the order has already entered the fulfillment stage. We recommend double – checking your order details carefully before finalizing the purchase.
When will my order arrive?
The delivery time for your order depends on the shipping option you select at checkout. We strive to process and ship all orders as quickly as possible, typically within 24 hours of order confirmation. Once your order has been dispatched from our warehouse, we will send you an email containing the tracking information. This allows you to monitor the progress of your shipment and estimate its arrival time. It’s important to note that while we make every effort to ensure timely delivery, we are not responsible for any customs – related delays that may occur, although this is not applicable as we currently only ship within the United States.
Can I use multiple discount codes on a single order?
Unless otherwise specified in our promotions, discount codes cannot be combined with other offers. Each discount code is designed to provide a specific benefit, and using multiple codes simultaneously would disrupt the intended value and fairness of our promotional campaigns. If you have multiple discount codes, we recommend choosing the one that offers the greatest savings for your particular order.
Do I need an account to place an order?
No, you have the option to place an order as a guest. This provides a quick and easy checkout process for those who prefer not to create an account. However, we highly recommend creating an account with us. By doing so, you can enjoy several benefits, such as faster checkout for future purchases, easy access to view your order status and order history, and exclusive updates on new products, upcoming promotions, and special offers tailored just for you.
How can I track my order?
As soon as your order is shipped, we will send you an email with detailed tracking information. This includes a tracking number that you can use on the relevant shipping carrier’s website to monitor the journey of your package. You can check the current location of your order, estimated delivery date, and any updates regarding its transit status at any time, keeping you informed every step of the way.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged item or an item that is not what you ordered, please contact our customer service team immediately. Reach out to us at support@every – filter.us and include your order number and clear photos of the item in question. Our dedicated customer service representatives are committed to resolving such issues promptly and efficiently. We will work with you to arrange for a replacement, exchange, or refund, depending on the circumstances, to ensure your complete satisfaction.
Do you ship internationally?
Currently, we only offer shipping services within the United States. This allows us to focus on providing the best possible service and ensuring timely delivery to our domestic customers. While we understand that international customers may be interested in our products, we are not able to fulfill orders outside of the U.S. at this time. We appreciate your understanding and encourage you to check back in the future, as our shipping policies may change.
How can I contact customer service?
For any inquiries, concerns, or assistance, please feel free to email us at [email protected]. Our customer service team is available to help you Monday through Sunday, from 10 a.m. to 5 p.m. EST. Whether you have questions about our products, need help with an order, or want to provide feedback, we are here to ensure that you have a positive shopping experience with us.