30-Day Return Policy
We offer a 30-day return policy, providing you with ample time to decide if our ladies’ bags and accessories meet your expectations. You have 30 days from the date of receiving your order to initiate a return request.
Eligibility Criteria for Returns
To be eligible for a return, the item must be in the exact same condition as when you received it. This means it should be unused, unworn, with all tags still attached, and placed in its original packaging. When you contact us regarding the return, please include your order number and clearly state the reason for the return. This information helps us process your request more efficiently.
How to Initiate a Return
If you wish to return an item, please reach out to our customer service team at [email protected]. Our representatives are here to assist you throughout the return process. Once we receive your request, we’ll review it and guide you on the next steps.
Return Address
All returns should be sent to the following address:
7132 Shavano Cir, Frederick, CO 80504, United States
Return Authorization and Labels
Only returns with prior authorization from our team will be accepted. If your return request is approved, we will send you a return shipping label along with detailed instructions on how to properly package and send back the item. Please do not attempt to return an item without first obtaining our authorization, as it may result in your return not being processed.
Return Methods
The primary way to return your item is via mail. This method is convenient and widely accessible for most customers.
Return Shipping Costs
- Defective Products: If you received a defective item, such as a bag with a broken zipper or a damaged strap, we will provide you with a prepaid return shipping label. This means you won’t have to bear any cost for returning the defective product to us.
- Customer Remorse: In cases where you’re returning an item due to personal preference—for example, if you changed your mind about the style or color—you will be responsible for covering the return shipping costs.
Return Fees and Solutions
- Defective Products: If you encounter a defective product, contact us immediately. We will work with you to find the best solution, which may include repairs or replacements. If the issue cannot be resolved through repair, we’ll send you a replacement item promptly.
- Customer Remorse: You can return the product within 30 days of receipt and receive a refund for the product price. However, please note that the original shipping costs are non-refundable, as these fees cover the delivery of the item to you.
Restocking Fee
We do not charge any restocking fees. Once we receive and approve your return, you’ll get the full refund amount (excluding shipping costs in case of customer – initiated returns).
Exchanges
For exchanges, we recommend returning the item for a refund and then placing a new order for the desired product. This approach ensures that you get the exact item you want in a timely manner, as it allows us to process your new order as soon as possible.
Refunds
After we receive and thoroughly inspect your returned item, we will notify you of the approval status. If your return is approved, we will process the refund to your original payment method within 2 business days. Keep in mind that it may take additional time for your bank or credit card company to complete the refund process on their end. If it has been more than 5 business days since we approved your return and you still haven’t received the refund, please contact us at [email protected] so we can assist you further.
Order Cancellation Policy
In the event that your order needs to be canceled due to product unavailability, system errors, or other valid reasons, we will issue a full refund to your original payment method. We understand that unexpected situations can occur, and we strive to make the cancellation process as seamless as possible for you.
Contact Information
Email: [email protected]
Updated on 29th, May, 2025